More than 75,000 people were affected by the airline’s computer outage over the bank holiday weekend, with compensation expected to cost more than £100m
British Airways is still struggling to return baggage to passengers as it attempts to salvage its battered reputation and investigate the cause of a computer system outage that left 75,000 people stranded at the weekend.
Cancelled holidays and chaotic scenes at Heathrow and Gatwick airports over the bank holiday weekend have been followed by reports of passengers’ baggage being forwarded to destinations abroad while its owners were unable to travel.