RMS are excited to be working with a leading manufacturing company based in Newton Aycliffe and we are looking for a Customer Service Advisor to join their team!

The Customer Service Advisor will be part of a busy team dealing with end customers, via social media, Telephone, E Mails and Letters.  A key part of this role will be supporting the team with technical queries and answering social media questions.

You will be working Day Shift Monday to Friday. The position is mainly office based at Newton Aycliffe however some degree of travel may be required to support business activities. They are offering a salary of £26k – £28.5k per annum (depending on experience). This is a permanent position.

Main Duties & Responsibilities

• Responding to social media content.
• Providing technical support to the customer service team.
• Handling high volume telephone calls in areas such as parts sales, technical enquiries, general enquires and providing product information.
• Responding to consumer correspondence and e-mails
• Duties will include advising on technical issues on our full range of consumer equipment.
• Supporting the aftersales manager and the After Sales Team in all aspects of consumer support for the UK.
• Providing technical support via the helpdesk for all group consumer products.
• Providing customer answers to social media questions
• Keeping accurate records on applicable systems
• Robotic mower installation advice
• Supporting the customer service team calls during as the business requires

As an ideal candidate, you must be:

• Being a team player, but able to work on own initiative.
• Have technical knowledge of products.
• Being able to clearly investigate and explain technical solutions to the customer service team and to end customers.
• Preferably, you will be qualified to “GCSE”/A level or above in Math’s.
• You will have excellent communication and organisational skills, good grammar and be PC literate.
• A good knowledge of and experience using Microsoft Office applications.
• A good knowledge of social media content.

If interested, please apply online or contact Laura on 01325 389333.

RMS is an equal opportunities employer and recruits and promotes employees based on suitability for the job. If you are not contacted within 7 days of the closing date, then unfortunately your application has been unsuccessful on this occasion.