Automotive Account Manager

Website Resource Management Solutions NE LTD

Based at a busy vehicle import centre in Southampton docks, we are currently looking for a Full-time Automotive Customer Service Account Managers to join our team in a busy, fast paced environment to help support and assist our Customer Service Team.

This is a permanent role with an immediate start.

Duties include:

* Booking deliveries for large Corporate businesses
* Liaising with the drivers when delivering vehicles to customers home addresses
* Dealing with Complaints in a Corporate/timely manor
* Chasing deliveries
* Incoming calls from the Customer and internal departments
* Booking sub-contractors to come on-site and do fitments
* Managing dealer accounts (arrivals, fitments, ECD’s, deliveries)
* Dealing with an in-house Task bar, making sure the requests are actioned efficiently
* Daily checks on delivery’s
* Updating spreadsheets and an in-house system/database
* Working with the internal onsite Workshop Team with booking fitments and updates
* General queries

Desired Candidates Skills:

* Proficient in computer software programs, such as Microsoft Office applications
* Strong excel skills
* Experience with office equipment such as fax machines, copiers, and scanners
* Experience within a fast based Customer Service environment (Ideally Automotive)
* Experience with dealing with complaints
* Proficient with in-house systems
* Drivers License (as you may need to travel to our other site in Southampton Docs)

Hours of work: Monday – Friday, between the hours of 8.00am – 5:30pm (The Team swap between 8am – 4:30pm and 8:30am – 5:00pm)

Salary: Between 18K – 22K

If you are interested to hear more, please apply and we will be in contact!