NatWest gives RBS the full makeover including carpets, couches and cafes

Revamped interiors and flexible working plan at City HQ look to usher in new dawn for thousands of returning staff

It was a lingering reminder of Royal Bank of Scotland’s former boss Fred Goodwin: the blue and yellow carpets that were allegedly handpicked by the disgraced banker, who was blamed for the bank’s near-collapse more than a decade ago and was subsequently stripped of his knighthood.

But NatWest – which scrapped the toxic RBS Group name last year in the hope of moving on from past scandals – has done away with the old, by ripping out carpets, ditching office phones and installing Zoom-enabled meeting rooms, as it ushers in a new era of hybrid working turbocharged by the Covid crisis.

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