IT glitch affected more than 1,000 flights over weekend meaning people missed holidays, lost luggage or were stranded on aircraft
British Airways could face a bill of at least £100m in compensation, additional customer care and lost business resulting from an IT meltdown that affected more than 1,000 flights over the weekend.
All the airline’s flights from Heathrow and Gatwick were grounded on Saturday. Services resumed on Sunday but cancellations and delays delays persisted with about 200 BA flights in and out of Heathrow cancelled on Sunday, according to Guardian calculations. There were no cancellations at Gatwick but some passengers experienced delays.